Shipping Rates:
• Free USPS Ground Shipping (2-5 Business Days): On orders over $22 USD
• USPS Ground Shipping (2-5 Business Days): $5 USD for orders under $22 USD.
• USPS Priority Shipping (1-3 Business Days): Available for a flat rate of $8 USD.
• Next Day Delivery: Available for a flat rate of $8 USD.
For any questions or special requests, please contact us at violette@ultraviolette.com.au.
Redelivery Fee: $5 if your order is returned due to:
• Incorrect address entered at checkout.
• Not picking up your package from the post office or courier depot.
Returns Policy:
If you’re not completely happy with your purchase, please contact us at violette@ultraviolette.com.au. We accept returns in the following cases:
• Faulty, defective, or unsafe products.
• Products that don’t match their description or are not fit for purpose.
• If required by US Consumer Law or other applicable laws.
You can choose to receive an exchange, credit note, or refund (to your original payment method). However, we do not offer refunds if the product was damaged due to misuse or neglect.
How to Return:
1. Email us at violette@ultraviolette.com.au with your order number and reason for return.
2. Ensure the product is in good condition, with minimal use.
3. Repack the product in the original shipping box.
4. Include your order number and the reason for return inside the box.
5. Important: We are not responsible for lost or damaged returns if you don’t insure the parcel.
Please allow up to two weeks for your refund to be processed.
Note: Original shipping charges are non-refundable.