Frequently Asked Questions

Not going to lie, we made it up. BUT the sentiment is true! A SKINSCREEN is the perfect combination of skincare and sunscreen – with hydrating ingredients that are just as potent as their SPF counterparts. You can use them solo, or layered with your other skin staples like serums, moisturiser, and foundation for an extra punch of hydration. All of our products are purposely designed to work for the good of your skin, both in the short and long term. 

You need 1/4 teaspoon of sunscreen for your face, and another 1/4 teaspoon (1.25ml) for the neck and décolletage. This number is an estimate based on the average face sizes and the SPF testing amount (2 mg per cm²). So, if you have a larger face, you’ll probably need more sunscreen, while a smaller one would require less. In UV terms, this equates to 5 pumps of Supreme and a 50-cent sized puddle for Fave Fluid and Lean Screen. Any less than that and you won’t be getting the full level of protection detailed on the packaging.

You’ll need to reapply every 2 hours if you’re in direct sunlight to be safe.

A big, fat, ginormous YES!!! Ultra Violette is the best cruelty free sunscreen in Australia (and the world, because we’re modest like that!) We have vetted our suppliers, down to an ingredient level and would never work with anyone who tested on animals. We also offer some SKINSCREENS that are even vegan cruelty-free sunscreen. All our products bar Extreme Screen are vegan (which contains beeswax) and Sheen Screen (which contains beeswax and lanolin).

Fab question! SPF should be the last step of your skincare routine. Some of our more hydrating products like Supreme Screen can be used instead of a moisturiser though! Test it out and see what your skin prefers.

If you're looking for vegan sunscreen in Canada, most but not all Ultra Violette products are vegan. The only exceptions are Extreme Screen which contains beeswax and Sheen Screen which contains lanolin and beeswax. Our other SKINSCREENS are proudly vegan-friendly and some of the best vegan sunscreens on the market.

Yes - our SKINSCREENS are safe for pregnancy and breastfeeding however we recommend you consult with your doctor before starting any new skincare regimes or if you have any concerns.

Extreme Screen is 4hrs water/sweat resistant! Our facial SKINSCREENS, however, are not. They are designed for daily use, but if you intend to spend a day at the beach or pool, you’ll need to reapply after swimming and/or profusely sweating.

If you’re using them correctly, every day, according to the prescribed amount, Supreme and Lean 50ml will last 40 days and Fave Fluid 75ml will last 60 days.

No it's not! 

You know Vi! She’s always ensuring that her outfit is up to standard and style of her new home. Canadian law asks, and we abide! It’s still the great SKINSCREEN formula you know and love, we just had a make a few changes to ensure we’re aligned with the Canadian regulations.  

The answer is a big fat YES! UV is perfect for anyone with skin, be that your bestie, your baby (over 6 months of age) or your boyfriend/girlfriend. It’s important for everyone to wear sunscreen when the UV index is over 2, but even then we recommend wearing it always to protect against harmful effects from the sun. If your child has sensitive skin, then try our SPF 50+ Lean Screen. She’s a mineral-only SPF formulated with zinc oxide, fragrance-free and superb for fussy kids or reactive skin. For children over 6 months, we always recommend a patch test first before a full application to check for any sensitivity.

Australian-made sunscreens are the toughest in the world. Not only do they need to work the hardest conditions (thinned ozone layer, duh), but we have the most rigorous testing standards. It’s always better to buy and use an Australian-made and tested SPF than one made and tested overseas.

SPF stands for ‘sun protection factor’ and is used as an indication of how long it would take the sun’s UV radiation to burn your skin when using sunscreen versus time it would take without any sunscreen. Wondering how that applies to real life? Essentially, it means an SPF 30 would take you 30 times longer to burn compared to if you weren’t wearing that sunscreen. SPF 50 would take you 50 times longer. Remember, it’s still extremely important to reapply and avoid direct sunlight even when wearing sunscreen as a small percentage of the sun’s rays still hit your skin.

We don’t use these ratings unfortunately! In Australia we label things broad spectrum when the UVA protection is at least 1/3 of the overall SPF rating.   This is all set out and regulated by the TGA which is a branch of the Aus Government and also one of the strictest regulations of SPF protection in the world 😉

Sure, Vitamin D deficiency can be pretty bad, but so can skin cancer. The good news is, you don’t have to sacrifice one for the other. It’s simple, just a few minutes of exposure to the summer sun on your face, arms and hands in the morning or late afternoon when the UV index is below three will top your Vitamin D levels right up.

Sadly not, you will only get the SPF of the highest amount you’ve applied.

All Vi’s SKINSCREENS are the same between Australia and Canada, aside from Supreme Screen. We had to make a small tweak to the percentage of the UV filters in Supreme to meet the Canadian regulations.

We can’t blame you for being excited to get your order ASAP so here’s the lowdown. Processing and packing time is 1-2 business days. However, if we’re having a sale, launching a new product or it’s just a busy time for retail, it could take us a little longer so bear with us! From there, we use Canada Post and you can check postage delivery times here: https://www.canadapost-postescanada.ca/cpc/en/tools/delivery-standards.page

Thanks so much for your interest in Vi and her Screens! At the moment, our Canadian website doesn't ship outside Canada. We’re working on expanding and future-proofing the whole planet, but SPF regulations change from country to country and they take time to navigate. Our other websites may offer shipping to certain international locations though! 

Ultra Violette AU ships to: 

• Australia 

• New Zealand 

• Singapore 

• Malaysia 

• Hong Kong 

• Philippines 

• Indonesia 

• Thailand 

Ultra Violette UK ships to: 

• England 

• Scotland 

• Northern Ireland 

• Wales 

We are available in many retail locations globally, view our store locator to find a store near you (link to stockist locator) 

Unfortunately, we cannot ship to the USA at the moment! Sign up HERE to be the first to find out when this changes.

Unfortunately, once an order has been placed, we’re unable to guarantee that any order edits or cancelations can be made. Our warehouse team is super quick and often there’s little to no time between your order being confirmed and them packing it up. We’ll always try our best to accommodate requests though so reach out to us via email at violette@ultraviolette.com.au and we’ll see what can be done. 

Once an order has been placed our team moves pretty quicky to pack and send our your SKINSCCREENS so we can’t guarantee we’ll be able to change it in time. We can attempt to contact AusPost and have it redirected but this isn’t always possible.

We’ll always try our best to accommodate requests though so reach out to us via email at violette@ultraviolette.com.au and we’ll see what can be done. Please note that a redelivery fee will apply if we have to resend your order due to an incorrect address. 

Thanks so much for joining Vi’s VIP Room! Our loyalty program will be launching in Canada soon, if you have joined our program in Australia all your existing rewards and points will be transferred into the Canadian program. Stay tuned! 

Start off by making sure the product is in good condition and only lightly sampled (less than 1/4 used). Then email us at hello@ultraviolette.com.au quoting your order number and reason for return. Please note that Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel 

Ultra Violette, 350 Madill Boulevard, Mississauga Ontario L5W 1Y6, Canada 

Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

Our range is stocked on our website (duh). Other retailers include Sephora Canada, you can view our full stockists HERE. 

Thank you for your interest but unfortunately due to exclusivity agreements, we’re not able to take on new stockists at this time.